The COVID-19 pandemic created a demand for digital transformation in the retail sector, and businesses were expected to implement change at breakneck speed to meet the competitive market's needs. Retail is one of the few industries that has experienced tremendous growth in the last five years.  

According to Gartner, the market for digital commerce software expanded by 17.3% in 2020, is anticipated to grow by 16.1% by the end of 2021 and is expected to continue above 15% through 2025. 

The retail IT system is exceptionally dynamic and includes vital programs that handle various front-end tasks like social media, POS, websites, and mobile devices, as well as back-end tasks like inventory, product management, service, and delivery cycles. Retail businesses must constantly deliver and implement new services and features to meet their customers' changing needs.  

This is where software testing plays an essential role. Retail businesses may benefit from the advantages of digital transformation while controlling the risks with automation testing solutions.  

In this blog, we will learn about digital transformation in retail and how software testing is required to enhance it.  

Let's begin!  

Retail Industry Challenges: Test Automation Solutions  

  • Low-cost Speed Augmentation 

Retail brands regularly update and release applications on the available digital platforms to offer a distinctive consumer experience around-the-clock. Software testing, in this case, allows running tests repeatedly across the entire software development lifecycle. Repeating automated tests decreases quality assurance costs concurrently while speeding increases. As a result, retailers are forced to introduce products to the market more quickly and stay ahead of the competition, keeping both market share and customers. 

  • Omni-Channel Deployment 

Utilizing the possibilities of technological advancements like IoT, chatbots, voice bots, etc., items and services are supplied through many channels and touchpoints as the retail industry transitions to the digital world. Additionally, users can shop from any device, anywhere, and at any time. This necessitates smooth customer expectations across many platforms and channels.  

On all channels and platforms, retail brands should meet these standards. Testing on numerous devices with various operating systems, all conceivable circumstances, and bandwidth simulations is an uphill task, given its magnitude. Test automation in retail is now essential because it was created to handle many test cases spanning numerous systems at the speed of business. Automated retail software testing services can guarantee data integrity and a seamless customer experience across devices and channels thanks to UI and visual component validation benefits. 

Retail Software Testing

  • Integration With Third-Party Applications 

Retail brands provide network integration between different networks, particularly third-party apps for payment processing, analytics, social media integration, and more, in the battle to scale up operations and shorten delivery times. As a result, developers could create a new solution more quickly by utilizing pre-existing components instead of creating new ones from scratch.  

Integration of point-of-sale devices with other software, such as inventory, merchandising, etc., becomes essential. The fact that most transactions occur on both physical and digital platforms may make handling promotions difficult.  

  • Enhancement Of Security 

Retail organizations are subject to security threats because of mobile payment gateway solutions, POS software, credit card mobile apps, etc. Customers would become distrustful due to concerns about personal information leaks. They want retail companies to take a position, follow moral standards, and respect people's perspectives and worldviews. The customer's experiential journey may suffer as a result of this.  

To avoid data breaches involving customers, retail test automation is essential. To protect against these dangers, the testing team would concentrate on application profiling, authentication, and encryption. The team would implement testing frameworks to boost security checks to lessen the problems associated with sensitive data breaches by leveraging test automation in retail. 

The Advantages Of Software Testing In The Retail Industry 

  • Quick feedback on the build:

Automation testing, when used to generate a regression suite and run on the test environment, will give rapid feedback on the code, assisting in the decision-making process for the production code deployment.  

  • Improve the coverage of omnichannel apps:

Despite being good from the perspective of consumer involvement, the application's omnichannel availability is challenging to test in a short time due to the vast number of platforms, screen sizes, and OS combinations. Combining automation testing with emulators offers a way to minimize quality risk while quickly validating application behaviour across several platforms. 

  • Heterogeneous environment:

Retail platforms comprise systems and sub-systems, including user interfaces (UI), payment gateways, third-party APIs, data warehouses, reporting tools, middleware, and others. Testing retail software systems is challenging yet necessary to ensure the process is uninterrupted. Automated retail software testing gives essential coverage briefly and offers a perspective on end-to-end use scenarios.  

  • Smart automation testing:

The effectiveness, speed, and quality of risk mitigation and the accomplishment of business objectives have all increased thanks to AI/ML-enabled automation testing. If GUI web elements on the screen change, self-healing frameworks can optimize the test scripts, which lowers the effort required for script maintenance. 

Wondering Why Testing Is So Important For The Retail Sector? 

Read here: Why Is Testing So Important In Retail and How To Do It Right? 

  • Non-Functional Automation Testing:

In addition to functional testing, non-functional testing is very much needed for retail platforms and applications to cover Performance, security, and accessibility scenarios, as impact in this area directly leads to degrading usability and customer experience, causing customer turnover. Automation testing can be implemented for non-functional testing to get shift-left of non-functional testing and find & fix issues earlier in the lifecycle.  

  • Test Automation Intelligence:

Applying advanced technologies like AI and ML in automation has further boosted the quality, efficiency, and speed with which retail brands can mitigate risks and achieve their business goals. With the help of AI, test cases, scripts, and code can be generated automatically. Given this situation, retail brands must make wise decisions and validate data more quickly to meet testing demands. Algorithms constantly learn from the test data to provide valuable insights like application reliability, failure trends, defect heat maps, and intelligent error classification. By removing redundant test cases, AI-led automation increases coverage by adopting a model-based testing strategy.  

The following testing techniques can be automated to address issues with retail brand applications: 

  • Performance testing: The app's performance-related issues detrimental to the general user experience are taken care of in performance testing for the retail industry.   

  • Testing for security issues: Security testing helps in analyzing when processing transactions on different e-commerce platforms.  

  • Load testing: It takes a few seconds for the user to shift to another app due to load-related issues. In this case, load testing helps to curb load-related hindrances.  

  • Integration testing: Delays in the processing of payments are a significant contributor to customer unhappiness. Due to these delays, users keep deleting programs. Integration testing overall helps to manage this situation.  

The Crux  

To strengthen their innovations, retailers are moving toward the digital future. While doing this, they must have a reliable testing mechanism. The retail sector has made sure that it has a shallow taste for risks, thanks to a high consumer interaction rate and exponentially growing competition. As a result, the systems connected to it should undergo thorough testing quickly to ensure that there is no room for error. Therefore, software testing in retail is crucial right now. 

At Bugraptors, we provide Real-Time solutions for Real-World problems through effective retail software testing services yielding you the ultimate customer satisfaction.  

For more information or assistance, contact 


Parteek Goel

Parteek Goel is a highly-dynamic QA expert with proficiency in automation, AI, and ML technologies. Currently, working as an automation manager at BugRaptors, he has a knack for creating software technology with excellence. Parteek loves to explore new places for leisure, but you'll find him creating technology exceeding specified standards or client requirements most of the time.


Add a comment

BugRaptors is one of the best software testing companies headquartered in India and the US, which is committed to catering to the diverse QA needs of any business. We are one of the fastest-growing QA companies; striving to deliver technology-oriented QA services, worldwide. BugRaptors is a team of 200+ ISTQB-certified testers, along with ISO 9001:2018 and ISO 27001 certifications.

USA Flag

Corporate Office - USA

5858 Horton Street, Suite 101, Emeryville, CA 94608, United States

Phone Icon +1 (510) 371-9104
USA Flag

Test Labs - India

2nd Floor, C-136, Industrial Area, Phase - 8, Mohali -160071, Punjab, India

Phone Icon +91 77173-00289
USA Flag

Corporate Office - India

52, First Floor, Sec-71, Mohali, PB 160071,India

USA Flag

United Kingdom

97 Hackney Rd London E2 8ET

USA Flag


Suite 4004, 11 Hassal St Parramatta NSW 2150

USA Flag


Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E