So, you are the owner of a retail business, and your desire is to take your businesses to the next level in the age of digitalization. But do you know anything about your KPIs? I mean, what are your KPIs for that? Well, the KPI of your business entirely depends on you. However, in order to run your business successfully in the retail field, you must be dependent on any software. 

The chances are you may have your personal POS Software, digital inventory, supply-chain management, e-commerce software, or leveraging any billing/payment gateway tools to manage your business with ease. Since, in this era, having the right combination of such tools is crucial; otherwise, it would be difficult for you to take your retail business to new heights.  

However, if you are using retailer mobile apps but don’t focus on their user experience and other fundamental features, in that case, you can either experience a severe loss in your business or put it at the biggest risk. Since improving the quality factor could help reap extensive benefits with retail mobile applications, working on functionality and performance factors could allow your customers gain reliability on your brand. 

The Benefits Of Mobile Applications For Online Business 

  • Improved Customer Engagement   

Due to the growing use of mobile applications and technological advancements, it is vital for retailers to engage with their customers more effectively. Also, solving the user-based issues as per their purchasing products and services is another concern that one can address with software testing. Though it ensures that while fulfilling the requirements of users/consumers, the app will respond well and help users get a more convenient and seamless shopping experience.   

  • Better Implementation of Loyalty Programs   

Retailer mobile apps are one of the great platforms to offer rewards or a loyalty program to make a first impression on users for online shopping. In other words, we can say that it is a valuable option that allows users to stay on the platform for longer and ensures to build a good relationship between your business and customers. Thus, testing retail software is necessary to confirm that the execution of loyalty programs will go well and help users achieve as many benefits.   

  • Personalized Experience   

In the consumer-oriented world, analytics has become the new normal. To understand customers’ buying patterns and preferences, one should perform retail software testing or consider the reliable eCommerce Application Software Testing team because it can help you deliver a personalized experience to your customers. Also, it will help provide updates and improvements, create personalized content, build an advanced marketing strategy and efficient promotional campaigns. Lastly, being a retailer, you can easily meet your customers' needs and drive sales for your business.   
How A Software Testing Company Could Help You Gain Above Benefits?  

The answer to this question is described below. So, without wasting your time, we want to help you know how a software testing company can become a valuable asset for retail mobile applications testing.   

The Retail Reality: How to Approach Retail Software Testing? 

   We all know that POS software is essential for the brick-and-mortar establishment, but an e-commerce application is the one that must be tested to ensure a seamless user experience. If your retail business is the only way to make money online, you should definitely test your e-commerce website and mobile applications and eliminate all those glitches that can become the reason for your user’s dissatisfaction.  

To avoid this situation, we want to help you know the major functions of your website and mobile application that play a crucial role in increasing user engagement and ensure that your users will get a great shopping experience.   

  •  Streamlined Data Integrity   

When we talk about retail industries, a retailer needs all the information at the right place and at the right time. However, there are conditions that fall for every data, the accuracy, and status of the data (Complete or Incomplete). That is where we must verify all the data in the aspects of retail and sales. Remember, even a single problem has the potential to create consequences up to a high extent.   

  •  User Experience  

 The design of the app or website shows the quality of the product. When the customer easily navigates through your website, they will consider it the best user experience because your user wants more functionality. Still, when you include more functions in retail mobile applications, they experience more issues or errors in apps. Yet, there is no need to worry because, at this point, you can Hire Quality Software Testers to check those errors and fix them to make your website or mobile app seamless for your users even in the peak usage.   

  •  Mobile Usability   

For mobile apps, the app should be constantly tested for the device. Besides, many retailers prefer to explore websites from mobile devices. Thus, in order to make the app suitable for mobile devices, you must make your app compatible with websites and all types of mobile devices that your users use for online shopping. But before that, don’t forget to choose quality software testers because they can help you fulfill such needs and help you deliver better performances.   

Role of E-Commerce Application in Retail 

Since the world is quickly leaning on the technology, taking a retail business online using an eCommerce application can offer extensive business benefits related to sales and services. Referred as E-tailing, retail business taking advantage of eCommerce applications find it easier to meet their B2B or B2C goals when it comes to reaching clients and customers.  

Besides eCommerce application in retail could help industries to save all the operational costs of taking a product to the customer. Rather, advanced eCommerce application that involve use of technologies like AI and IoT could help retailers to transform their brand in the market and help customers with the information, products, or services they need.  

In short, retailers who are ready to move their business online using eCommerce applications have a greater chance of attracting new customers on top of the existing client base that they have gained through conventional practices. Moreover, the improved online presence could help retailers to expand their business across geographical boundaries without making any investment on business setup in different regions.  

Nevertheless, yielding all such business-related advantages need retailers to step into the online market with best eCommerce applications. From navigation to transactional experience, offering a pleasing user experience is everything that could help retail business owners to yield maximum ROI. However, such perfection needs retailers to collaborate with the most efficient and informed eCommerce testing service providers.  

Either you are new to the industry or an already experienced player, missing on eCommerce testing could be extremely disadvantageous for your business at times.  

Wondering how? Let’s find out. 

Why E-Commerce Testing Is Necessary? 

Remember that if you create mobile apps for your retail business, these apps should be tested well in terms of speed, functionality, security, and other technical factors in mind since these are some elements that allow your users to come back to your platform and make it feasible for them to make purchasing decisions later.   

Also, customer retention is the critical factor in the retail sector to transform a one-time customer into repeatable buyers. Therefore, to avoid potential issues in your software and to make it suitable for improving user experience, it is essential to consider the Software Testing for ECommerce Applications and mainly if they are associated with your retail business because the role of eCommerce application in retail is to help users get smooth shopping experience and ensure that they will get satisfactory experience while purchasing goods and services.   

On the other hand, Software Testing is necessary to gain the best benefits of mobile applications for your online business because it assures end users that the app will work perfectly without any errors or bugs.  

Similarly, retailers can ensure that they will be able to communicate with customers and can easy to get rid of traditional marketing such as billboards, leaflets, and other printed material. Besides, when the mobile application for retail business is tested well both by following functional and non-functional terms, as a business owner or retailer, you can streamline the functioning of the software and get better ROI and sales experience.   

Test Plan for E-Commerce Website   

Test Plan is the important factor that you need to focus on before testing your retail E-Commerce Website; especially for functionality testing, you must have a blueprint or the right test strategy to check the main pages of your Retail E-Commerce Website/App.  

  • Your Home Page   

  • Your Featured Page   

  • All Pages with Special Offers   

  • Important Information Pages: The About Us Page b) Your Shipping Information c) Your Return Policy Page d) Your Terms & Conditions Page e) The Privacy Policy Page   

  • Product Page – Includes (Filters like colors, product filters, types of products, etc., Sorting product by name, size, and price, etc., Wish list or any sort of shortlisting, Add to Cart function)  

A Detailed Product Page   

  • The title of the product   

  • The description   

  • Enlarged product image   

  • 360-view of the product   

  • All the information relevant to the product   

  • Add to Cart option   

The Shopping Cart   

  • Multiple products in the shopping cart   

  • Display orientation of the product information   

  • Link of product on the Cart menu   

  • Minimum order value to offer free shipping of the product   

  • Subtotal of the Cart   

  • The Checkout option to process the payment process   

Meet the Requirements of Web Standards  

In this process, the experts of retailer mobile apps help your website comply with all standards (CSS & HTML codes) to make your website easily accessible to users. Apart from this, you can easy to fix quality issues and improve the SEO for your website.   

The Crux 

All in all, the future of retail industry is all about using the online platforms for driving sales and ROI goals. However, the extensive competition has made retailers realize that only the firms that are able to meet the user requirements related to rich customer experience have the chance to progress better.  

In short, opting the idea of eCommerce application for retail needs extensive focus on meeting the standards of performance and service. Though the benefits involved and idea of developing an eCommerce application for retail may seem easy, the executives involved really need to understand the need for testing and Quality assurance for creating a perfect buyer journey.  

All the best! 

Are You Looking for Some Software Testing Services for Your Retail App?  

Hire BugRaptors, a Software Testing Service Provider and an independent CMMI Level 5 Company that you can choose to get Retail & Commerce Software Testing Services to test your retail mobile apps and ensure a hassle-free experience for your users.   


Priyanka Tiwari

Priyanka works as a Software Test Engineer at Bugraptors. She has expertise in manual testing of Web and Mobile (Android & iOS) applications. She has good knowledge of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).


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