Can QA Really Help E-Commerce Businesses?


By Ashish Sethi

Can QA Really Help E-Commerce Businesses?

In this modern era, there's no doubt is accepting that trading and marketing are something which has taken an impeccable role in the lives of people. E-commerce has a long way to go ahead. However, whenever it comes to e-commerce, there is one thing to which you need to pay the utmost attention, and that is Quality Assurance.

Quality Assurance consists of ways which are intended to improve the production methods of the software. In a nutshell, these policies are placed together in one specific manner in the software engineering process. Quality assurance is a must for every sized business to be competitive in e-commerce platforms. As competition rises, clients do get many choices to go for.

Additionally, a number of e-commerce stores give coupons for various kinds of goods to make clients reach their stores even more. That means, any error regardless of how silly it may seem, e.g. slow loading speed, may cost a store its customers, which may result in huge losses, gradually.

What Is Software Quality Assurance?

Quality assurance is a method intended to ensure a high degree of usability, functionality, and execution of a system. In an e-commerce context, software quality assurance is most usually undertaken before product launches, updates, new features and patch releases. A longer period of QA will apply to the rollout of dissimilar software applications.

Here in this section, we'll talk about the significance of QA for the E-commerce industry or ecommerce testing.

When it comes to Saas Solutions like Shopify, the need for QA decreases till the great extent. But, mind that still the need for QA doesn't get eliminated as a whole. Note that a proper and well-planned QA process is a must whenever it happens to design and the software of any e-commerce business.

Quality assurance certainly helps in identifying and fixing a few bugs in the e-commerce program that can result in any loss in the upcoming time. In this section, we'll highlight a few of them:

Non-Effective Search Engines

Every user and visitor desires to find their preferred and needed products with exact terms that they want. This is regardless of whether they are aware or not. How people do, that remains entirely your liability as a company.
As a company, you must make sure that you have got an efficient products that provides consumers with what they want. At many times, consumers will leave any site with substandard product filtering. In that case, a perfect software QA will have a look out on it and will make certain that consumers are getting what they want with the basic information concerning with it.

Security Breaches

A security breach can be considered as the worst of all the software issues. Due to the progress in technology, hackers can get access to business’ online store and reach confidential information of them like personal data or credit card information. If that ever happens with any business, it will be so difficult for any customer to have trust in the company if it ever happens to share any confidential information.

In order to assure safety, QA comes as a savior. QA certainly helps in letting know any such security problems for a website and help the business to prevent them in the most reliable way.

Loading Time Of E-commerce Website

You need to see and examine how quickly the webpages of a website are getting loaded, and if that is loading faster than your competitors or not. In this case, it would be best if your e-commerce website is having a great loading speed on all the browsers.

Poor Compatibility Should Be A Big NO

There are quite a few things which you need to put up in your consideration, and among them, compatibility is the foremost one. Before you come up with any e-commerce solution, it would be vital to recognize that the clients for your business are going to be from anywhere on the globe.

For that, you need to keep in your mind that customers are going to be from different places and they are going to access your website from different browsers as well. In order to make sure that all of them could avail the services in the right way, compatibility is a must.

Compatibility in terms of language and devices should be considered with the most attention and if possible conduct a test. The purpose of conducting a test is to ensure that the web app of your business is operating in the right way of different browsers.

Check out our case study on Nurturing the Best of Integration, Security, & Service for an Online
E-commerce Portal

Faulty Purchase Processes

In this present era, nearly everything is possible and making an order online is one of them. Getting something ordered online is a process whereby a customer needs to follow some certain steps. So, in order to ensure that the customer is actually having a reliable experience while making a purchase possesses great importance.

In a case, if the purchase process is faulty, then it would certainly result in a loss for an e-commerce store. Since the user is undoubtedly going to opt-out of your website and going to reach somewhere else to get something ordered online. Well, in this case, an effective QA will assure an efficient process where buyers will carry out processes without much stress.

Once you make sure that each of these aspects mentioned above has been considered in the right way, and then you just need to make a consideration on the other aspects. At last, your entire focus should be to assure that all your visitors have an oriented experience.

Final Words

Being the owner of an e-commerce store in this tech-savvy world is not a small deal. In fact, it’s extremely hard to justify the significance of QA in e-commerce. So in order to be successful in such a cut-throat competition, you should never overlook the quality assurance section of your store.

A thorough, detailed approach to QA can assure that e-commerce retailers will be able to avoid the likely bugs and hacks. Hence, as a business owner, this is something which is going to really help your business to stand apart from other competitors in the market.


Ashish Sethi

works as QA Engineer at BugRaptors. He has good experience in manual testing, web application testing, mobile application testing, regression testing, smoke testing, sanity testing, and database testing (Back-End). Also he is able to create required documents for testing like test case checklists, time estimation required for the new projects etc.

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