The biggest software failures in history are IT outages, Ransomware attacks, including data leakages that have affected millions of customers and the world's biggest companies. Software failures can happen due to ambiguities, bugs, misinterpretation of the specification that the product/software/application is supposed to meet, unexpected use of the software & development tools, weakness in writing code, carelessness, insufficient testing, and other unforeseen issues.
The use of IT (Information Technology) has become pervasive in the organization’s management. Whether it is the public sector or private sector, it is impossible to work without technology in an organization. One of the main aspects of the all-consuming influence of Information Technology is software. Software is the collective term utilized to explain the set of program instructions that have transformed the computer into a formidable extension of the human ability to store and process a considerable amount of data.
The increasing pressures of the information economy help companies become more productive and efficient in the marketplace. It also allows the organizations to achieve strategic and competitive advantage through the use of the software. Thus, the software has come to be the essential component of any organization to stay ahead in the competition of the information economy. Companies today speed up their development processes to satisfy their information and computing needs. Even after giving the best efforts and having well-designed plans in the organizations, many software projects end up as failures.
The adoption of CI (Continuous Integration) is on the rise; computer engineering departments cannot take a zero-tolerance to software failures, costing billions to enterprise organizations annually.
In this blog, we come up with some of the top software failures with well-known brands that have started taking security precautions such as rigorous software testing to protect their businesses from catastrophic loss or potential disasters.
Biggest Software Failures in History
Amazon Partner Juspay Shamed Online - Data Breach Case
Juspay, the Bengaluru-based start-up in India, has a partnership with the most popular online retailers such as Amazon, MakeMyTrip, Swiggy, FreeCharge, Yatra, Snapdeal, and BookMyShow. According to TOI reports, the payment services provider Juspay dumped online due to the data breach case that took place in August 2020
Security researcher Rajshekhar Rajaharia found data of 10 crore Indian credit-card holders from a breach that happened on a Juspay server on Aug. 18. The data involved sensitive information of the card holders like the name, bank name, and the mobile number of customers whose payment information went through the service of this company, tweeted by Rajaharia on Jan 3, 2021, with an edited screenshot of some of the data.
Juspay reacted quickly to the incident, terminated the server used in the attack, stopped the attack, and sealed its entry point, as per the statement.
“On the same day, a system audit was conducted to ensure the whole category is safe from such issues, the company stated. “Our merchants got information of the cyberattack on the same day, and we coordinated with them to take different precautionary measures to safeguard information.”
However, Juspay claimed that the data breach did not contain a great deal of sensitive and transactional data and mostly contained masked card data displayed on merchant websites; cybersecurity officials sparked worries about the need for tighter data protection laws in the country to prevent such breaches, as well as to ensure that news about such attacks is transmitted to the relevant authorities on time.
Yahoo Confirmation on Massive Data Breach
It is one of the recent software failures confirmed by Yahoo itself on September 22, 2016. Yahoo claimed that a copy of specific user account information was stolen from the organization’s network. The account information may have involved email addresses, names, dates of birth, telephone numbers, hashed passwords, and in most cases, unencrypted and encrypted security questions and answers. The investigation proposed that stolen information didn’t contain payment card data, unprotected passwords, and bank account information. Yahoo believes that information associated with about 500 million user accounts was stolen.
Yahoo encouraged its users to change the security questions and answers and passwords from any other accounts if they used similar information. The company gave a reminder to its users to avoid clicking on links or downloading attachments from suspicious emails. Reviewing your accounts for suspicious activity and don’t sharing your personal information when asking to a web page were other concerns of the company.
Memory Failure - Tesla Recalls 135,000 Vehicles
Tesla will recall a maximum of 135,000 cars to fix computer memory issues in the touchscreen that could cause a loss of some features notified by the electric car manufacturer to the U.S NHTSA (National Highway Traffic Safety Administration).
The manufacturer said that the touchscreen’s flash memory reaches the end of its lifespan. It can trigger failures of the software components of the centre monitor and can unintentionally lead to the loss of external turn signal lighting, rearview camera display, and defog/defrost control settings.
Super Buggy Spacecraft Launch
Software failure types are different for sure, but Boeing's glitchy software errors are hard to ignore. Boeing's disastrous software not only killed 346 people but also destroyed the 737 max aircraft.
Its CST-100 Starliner spacecraft proved successful, but due to the technical coding errors in the company’s software, the initiative of investigating the software was taken by NASA.
Software Bug in Vaccine Scheduling System
While addressing the glitches in New Jersey's hospital vaccine scheduling system, Virtual Health found 10 to 11K duplicate appointments.
The team of 200 persons made over 10,400 phone calls to fix the issue and then identified that around 70% of appointments were duplicates. Most of the affected people due to the glitch were seniors, a Virtual spokesperson reported to hospital staff.
Software Fault was a Cause of Airbus A400M plane crash
In May 2015, Airbus got scared when he reported a software bug in its A400M aircraft. The company immediately took action to fix the issue, which was a fatal crash that happened in Spain.
Before this action, a test flight in Seville already announced the injury of two people, and four air force crew members died in this incident.
Security Issues in Zoom App
One of the noteworthy software failures in 2020 was Zoom App. Due to the amid lockdown and social distancing, many companies started to give an online education and manage their work through video conferencing zoom app.
The Zoom app was recently pointed out by the Indian government and various other international governments. The discussion was mainly on security issues. Even the Ministry of Home Affairs gave a Red Flag to the Zoom and revealed that its video conferencing facility is not secure. After a few days, some allegations were posed by India’s Computer Emergency Response team and had raised the concern over cyberattacks. “Insecure use of the platform can allow cyber criminals to access sensitive information such as conversations and meeting details,” the government had said.
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