Quality assurance and software testing is the need of the hour!  

From tech brands to organizations running their own enterprise solutions, testing allows businesses as well as users to experience an undisturbed and convenient digital experience. However, it is not always feasible for a business entity to establish a dedicated department to meet the quality assurance objectives.  

And therefore, hiring a third-party testing vendor always appears to be a wise choice.   

But even when you are sure that you need to outsource your testing requirements to a third-party QA services company, it is necessary to have a plan in place. It should contain everything from your testing requirements to finding that the partner you outsource aligns with your culture.  

Nevertheless, most companies that need the QA aid tend to struggle making the selection due to the extensive system integrations that appear similar or inability to crack what tests are must to be performed.  

Therefore, the selection of your third-party QA vendor becomes an extremely critical decision to make and requires you to partner with a QA company that confirms reliability, security, and overall quality.  

In this QA outsourcing guide, we will underline all the aspects of hiring a third-party testing vendor highlighting all the factors that must be taken into consideration when making the choice and things that you must understand before closing a deal.  

Things To Know When Hiring A Third Party QA Service Provider 

Before you begin your search for hiring a third-party QA company where you can outsource automation testing or manual testing needs, there are a few important factors which must necessarily be kept in mind.  

Low Price Never Assures Low Total Cost 

Most of the time, organizations looking for manual testing or automation testing services tend to outsource QA services to a firm that bids the lowest price. However, the low-priced services could never assure you a low total cost as it varies depending on the iterations you make for your project. Besides, the low price never confirms the expertise you are seeking or the assistance you need with the tools.  

Make Sure You Give Weightage To Experience 

The next big factor that might determine the fate of your QA initiatives is giving value to the experience. Since every industry has its own business process to follow, hiring a tester who has no experience working in your industry could make you slow down on your goals.   

The Engagement Model 

If your test project has short-term requirements, it is always a profitable idea to choose QA staff augmentation services. On the other hand, if you need constant on-going support with all the skill, you can opt for the managed model. Thus, picking the services based on the right engagement model could help you gain the necessary efficiency and support.  

Test Framework & Methodologies 

Another important factor that might affect the end results of your test initiatives is hiring a QA company based on the best practices, methodologies, and tool kit they use. Doing so could enable you to outsource testing services for maximum quality with a reduced time to market.  

Check For Cultural Compatibility  

A very significant aspect which is often missed by the business organizations hiring QA testers from a third-party testing service provider is cultural compatibility. A great cultural fit involves everything from streamlined communication to use of test automation tools, methodologies, and skills you need to avoid any chaos.  

Outsourcing QA Services? Struggling To Find The Perfect Balance Between Manual & Automation Testing?  

Read The eBook For Quick Information Manual Testing vs Automation Testing 

The Ease Of Collaboration 

From developing an early understanding of the priorities to transparency in the billing process as well as response to the changing requirements, your selected QA outsourcing service provider must meet the aforementioned criteria.  

Vision On The Innovation 

Finally, your QA solutions provider must help you widen your perspective. It refers to all the additional guidance on the selection of technologies to different perspectives. Doing so could help you take your collaboration forward in terms of strategic partnership which ultimately adds value to your business goals.  

Nevertheless, working through all the above-defined points of information requires you and your team to have a thorough analysis of their internal requirements, practices, and everything that holds or contains value to your QA process improvement.  

Outsource QA Services

Once you are done with your little research, you can begin the search for a reliable QA service provider to outsource your automation or manual testing services requirement. However, the process further involves you understanding a few important factors and metrics in order to yield the desired output. Let us quickly dig on all the details: 

  1. Expertise: At priority, the first thing that you need to look in the vendor you choose is type of testing you need. Make sure the service provider is well aware of the testing type say performance testing and has exposure on the vertical you operate in.  

  1. Flexibility: when we say quality assurance, it refers to coping with challenges and changes that can appear at any moment in the SDLC. Your QA outsourcing service provider needs to understand and accommodate the customizations into the STLC. It might even involve selection of tools, processes, etc.  

  2. Security: Since security testing on an application might involve handling your confidential business data or client data, it is necessary that you keep a check on the security aspect. There must be some well-defined confidentiality policies as well as NDAs established to avoid any loss of information.  

  3. Time & Cost: As timelines are extremely important when you are working on any development project, your outsourced QA service provider should complement your budget as well as date of deliveries.  

  4. Compliance: In the end, it is the vendor’s orientation and understanding of the compliance, certifications, and accreditations that helps you yield the best output. You must never settle for any professional software testing team that does not understand your industry and associated compliance goals.  

Keeping these points in mind not only simplifies your testing goals but helps you yield the efficiency and accuracy you seek.  

And just in case you are having trouble finding the right companion for all your QA outsourcing requirements, reach out to our experts at info@bugraptors.com for quick assistance.  


Sandeep Vashisht

Sandeep Vashisht is the Manager – Quality Assurance at BugRaptors. With experience of more than 15 years, Sandeep specializes in delivering mobile, web, content management, and eCommerce solutions. He holds a strategic QA vision and has the ability to inspire and mentor quality assurance. He is an expert with a grip on project plan development, test strategy development, test plan development, test case & test data review.


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BugRaptors is one of the best software testing companies headquartered in India and the US, which is committed to catering to the diverse QA needs of any business. We are one of the fastest-growing QA companies; striving to deliver technology-oriented QA services, worldwide. BugRaptors is a team of 200+ ISTQB-certified testers, along with ISO 9001:2018 and ISO 27001 certifications.

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