The current age of digitalization is all about the transformation of digital structures and innovation. With digital being the new buzz around all industries and verticals, the same is true with the BFSI sector.  

Banks around the world are quickly leaning towards apps and other digital banking solutions to get over the competition and drive maximum user satisfaction. From reducing human error to building brand loyalty and saving resources, digitalization has proven its potential for various enterprise value chains and therefore customers these days look out for new ways of banking.  

Since we are working on banking app testing services for quite a long time, we have identified that the concept of digitalization for banking institutions is more about improved accessibility and value delivery.  

In other words, digitalization in the banking sector is everything that is necessary to make the banking industry progress. In this blog, we will aim at discussing the concept of digitalization of the BFSI sector in detail while tracking the impressions from history, the advantages, the challenges, the need for quality assurance services in the process, and more.  

Let’s begin! 

Digitalization In Banking Sector 

The need for improving the customer experience is nothing that came with the internet only. It was in the past when banks were struggling to work on accounting data with the expansion of global economies.  

Digitalization in the banking sector made way for new banks to align with the goal of customer service and aid their survival. The process even involved mechanization and automation to work on the electronic transfer of data and assets, along with the rapid exchange of information.  

Furthermore, digitalization enabled the banking sector to prepare for the future fetching all the speed cutting off any room for error and generating customer loyalty. In broader terms, the objective of digitalization is to align with the expectations of the market, and consumers, and overcome the competition. 

Advantages Of Digitalization In the Banking Sector 

With the digitalization of the banking sector, users have gained access to several kinds of services with no time cap. Users these days could make transactions or run any kind of transaction without any hassle, making the most with e-wallets, USSD, and other digital banking options.  

Digitalization has allowed banking institutions to offer ease and convenience to clients. It has not only enabled the exchange of physical cash but has even enabled people to overcome the struggle of taking loads of cash from one place to another.  

More importantly, digitalization with time has worked on cutting off the human error involved with the transactions, making transfers smoother and more streamlined.  

Besides, digitalization has enabled banks and finance companies to maintain data more easily. Everything has been made easier from recordkeeping to tracking expenses and budget planning.  

Most importantly, the cloud-enabled systems and automation constantly work on recording every transaction which otherwise was a complicated task to pursue when summing data for all the physical and online mediums.  

Improve your customer experience by understanding all the factors and practices that cause Digital Fraud

Read blog: How to Prevent Digital Fraud and Maintain High Customer Satisfaction?

Challenges Involved With the Digitalization Of Banks    

Flooding the market with imaginative services can sometimes turn out to be extremely consuming. On top of that, there are always things like attracting a wider customer base and ensuring that the existing users get optimum performance.  

Besides, the idea of taming youthful users and overcoming the competitive marketplace demands financial institutions take the jump. However, the efforts made at any time possess the risk of reverse discharge and may irritate customers.  


When it comes to the banking and finance industry, taking things online always involves the risk of fraud, identity theft, and privacy violations. Besides, the extensive digitalization of information and services has added the risks involved.  

In other words, fraudsters are always looking at opportunities to discharge large sums in a single strike or small amounts from a large number of accounts. To overcome such problems, it becomes necessary to adopt all the essential safety measures and foster security testing services

Attaining Application Perfection 

The use of smartphones and digital applications involves a huge feeling of consolation. Though the introduction of applications has offered huge comfort and extravagance to the users, the struggle of attaining application perfection is huge.  

Even if one big cause of concern is people struggling with inaccessibility to mobile technology, the more important issue to tackle is apps ridden with bugs causing performance issues and crashes.  

To Yield Quality At Speed 

In the surge of needing to convey products and services at an accelerated speed, companies regularly tend to compromise on the quality of the application. The issue with quality is that there is nothing of the sort as a little bug; a bug is a bug, and it can harm smartphones easily. There have been a few cases of associations purposely choosing to disregard deserts in products and programming even before the thing hit the market. 

Technology Upgrades 

From the introduction of the internet to mobile phones going mainstream, technology is an evolving concept, and therefore it was natural to see the idea of digital banking mature significantly.  

However, launching any major tech updates with the banking apps requires the audiences to be informed of the advancements and not to be left overwhelmed with any complicated additions. This is most common in the context of people who are not so familiar with digital platforms and might struggle to learn any new introductions made to the app features.   

Fear Of Failure 

Last but not least, the fear of failure in terms of money or users understanding the purpose of the application can prove to be a huge challenge for banking firms going digital. Especially, when there are a vast number of users who are more comfortable with conventional banking practices, it becomes challenging to take them to something new.  

Besides, the threats related to hacking or spoofing, etc. Dugs a fear of data theft for the users as there is a belief associated with the hacking of mobile servers that are used for banking operations. 

Understand how QA is important to attain your Digital Assurance Objectives

Read our Ebook: Digital Assurance & Role of QA for Digital Transformation


To sum up, the banking sector is one of the fastest digitizing industries. Right from transforming the way people pursue banking operations to offering the necessary speed and customer experience, digitalization is the reason for added competition.  

And just in case, you need help working on a banking project, at BugRaptors, we bring you best-in-class support on quality assurance services. From adding to your security goals to improved customer service, we help you create the most refined digital solutions.  

For any information, reach us at  




Rajeev Verma

Rajeev works as Project Manager at BugRaptors. He is working on several Web Applications, Network Vulnerability assessments, Mobile Applications, Secure Network Architecture reviews. Proven track record of successfully leading and mentoring cross-functional teams in dynamic environments. Work with all of the development teams to improve initial release quality, quality of production releases and agile development practices. He is passionate about leveraging technology to elevate QA practices and contribute to the success of innovative projects.


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BugRaptors is one of the best software testing companies headquartered in India and the US, which is committed to catering to the diverse QA needs of any business. We are one of the fastest-growing QA companies; striving to deliver technology-oriented QA services, worldwide. BugRaptors is a team of 200+ ISTQB-certified testers, along with ISO 9001:2018 and ISO 27001 certifications.

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